Privacy policy

Last updated: July 15, 2026

This Privacy Policy describes how Tlumi (“Tlumi,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit our website, use our online store, purchase products, contact customer support, or otherwise interact with our services collectively referred to as the “Services.”

Our store is hosted and powered by Shopify, which enables us to provide our Services to you.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our Services, where you live, and applicable legal requirements, we may collect the following categories of personal information.

Information You Provide to Us

This may include:

  • Your name, email address, telephone number, billing address and shipping address
  • Order details, including products purchased, returned, exchanged or cancelled
  • Account information, preferences and login credentials, where customer accounts are available
  • Information included in customer service requests, reviews, forms or other communications
  • Payment and transaction information required to complete your purchase

Payment information may be collected and processed by Shopify, payment processors and other payment service providers involved in completing your transaction.

Information Collected Automatically

When you access or use our Services, we and our service providers may automatically collect:

  • IP address
  • Browser type
  • Device type and device identifiers
  • Network and connection information
  • Pages viewed and links selected
  • Shopping cart activity
  • Referring website
  • Dates and times of access
  • Information about how you interact with our website and Services

This information may be collected through cookies, pixels, local storage and similar technologies.

Information From Third Parties

We may receive personal information from:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Analytics providers
  • Advertising and marketing partners
  • Customer support providers
  • Fraud prevention and security providers
  • Other business partners and service providers

How We Use Your Personal Information

We may use personal information for the following purposes.

Providing and Improving the Services

We use personal information to:

  • Process payments and complete transactions
  • Fulfill, ship and deliver orders
  • Process returns, refunds and exchanges
  • Maintain and manage customer accounts
  • Remember customer preferences
  • Provide product recommendations
  • Improve our website, products and Services
  • Respond to customer support requests
  • Communicate important order or account information

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails or other marketing communications
  • Display advertisements that may be relevant to your interests
  • Measure the effectiveness of our advertising
  • Recommend products based on your browsing, shopping cart or purchase activity

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email. Even after unsubscribing from marketing communications, you may continue to receive non-promotional messages relating to your orders, account or customer service requests.

Security and Fraud Prevention

We may use personal information to:

  • Verify customer and account information
  • Provide a secure checkout and shopping experience
  • Detect and prevent fraud
  • Investigate suspicious, illegal or unauthorized activity
  • Protect our customers, business, website and Services
  • Enforce our policies and contractual rights

You are responsible for keeping your account credentials secure and should not share your login information with other people.

Legal and Regulatory Purposes

We may use personal information to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from courts, law enforcement or government authorities
  • Establish, exercise or defend legal claims
  • Investigate disputes or violations of our policies
  • Maintain legally required business and transaction records

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember your preferences, analyze website traffic, improve performance and provide personalized content or advertising.

Some cookies are necessary for the operation of our website and cannot be disabled through our website settings. Other cookies may be managed through the cookie banner, privacy settings or your browser controls, where available.

Disabling certain cookies may affect the functionality of the website or prevent some features from operating correctly.

Where required by applicable law, we will obtain your consent before using non-essential cookies.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

Shopify and Service Providers

We may disclose information to Shopify and service providers that help us operate our business, including providers of:

  • Website hosting
  • Payment processing
  • Order fulfillment
  • Warehousing and shipping
  • Customer support
  • Data analytics
  • Cloud storage
  • Information technology
  • Fraud detection and security
  • Marketing and advertising

These providers may process personal information on our behalf or according to their own privacy notices, depending on the services they provide.

Business and Marketing Partners

We may disclose certain information to advertising and marketing partners to provide relevant advertising and measure marketing performance.

Depending on where you live, this disclosure may be considered “selling,” “sharing,” or processing personal information for targeted advertising under applicable privacy laws.

Where applicable, you may exercise your right to opt out through the privacy or cookie settings available on our website or by contacting us.

At Your Direction

We may disclose information when you request or authorize us to do so, such as:

  • Providing your information to a shipping company to deliver your order
  • Using a social media login or integration
  • Connecting with a third-party service
  • Participating in a promotion or service involving another company

Legal and Business Purposes

We may disclose information:

  • To comply with legal obligations
  • To respond to subpoenas, court orders, warrants or other lawful requests
  • To protect our rights, customers, employees or business
  • To investigate fraud, security incidents or violations
  • In connection with a merger, acquisition, financing, restructuring, sale of assets or bankruptcy

Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services to operate, support, secure and improve the Shopify platform and related services.

Information submitted through our store may be transmitted to Shopify and other service providers located outside your country of residence.

Shopify may also process information obtained from your interactions with our store, other Shopify merchants and Shopify services to provide enhanced services and personalized experiences.

For more information about Shopify’s privacy practices and the privacy rights available to you, please visit:

Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en

International Data Transfers

Your personal information may be transferred to, stored in or processed in countries other than the country where you live.

These countries may have privacy and data protection laws that differ from those in your jurisdiction.

Where required by law, we and our service providers use recognized safeguards for international transfers, such as adequacy decisions, standard contractual clauses or other legally approved transfer mechanisms.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • Whether you maintain an account with us
  • Whether the information is needed to complete or support an order
  • Tax, accounting and recordkeeping requirements
  • Fraud prevention and security needs
  • Legal and regulatory obligations
  • Dispute resolution
  • Enforcement of contracts and policies

When personal information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

Security of Your Information

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no security method, website, system or electronic transmission is completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.

Please do not send passwords, complete payment card details or other highly sensitive information through unsecured communication channels.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required to provide valid consent in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the request and delete the information where required.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising purposes.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights:

  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of personal information
  • The right to receive a portable copy of certain personal information
  • The right to object to or restrict certain processing
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of the sale or sharing of personal information
  • The right to opt out of targeted advertising
  • The right to appeal certain decisions regarding your privacy request

These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted or required by law.

To exercise your rights, please contact us using the details listed in the Contact section below or use any privacy controls available on our website.

We may need to verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf, subject to verification and applicable legal requirements.

We will not discriminate against you for exercising your privacy rights.

Global Privacy Control

Where required by applicable law and supported by our website, we may treat a recognized Global Privacy Control signal as a request to opt out of the sale or sharing of personal information or targeted advertising for the applicable browser or device.

Information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Third-Party Websites and Links

Our Services may include links to websites, applications or online platforms operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy or practices of third-party websites. You should review the privacy notices and terms of those third parties before providing them with personal information.

The inclusion of a third-party link does not necessarily mean that we endorse the third party or its products and services.

Complaints

If you have a complaint about how we collect, use or process your personal information, please contact us first using the contact details below.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to your local privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or regulatory obligations.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date. We will provide additional notice where required by applicable law.

Contact Us

For questions about this Privacy Policy, our privacy practices or your personal information rights, please contact us:

Store name: Tlumi
Email: rcnkphpdrk@outlook.com