Terms of service

Last updated: July 15, 2026

Overview

Welcome to Tlumi.

The terms “Tlumi,” “we,” “us,” and “our” refer to Tlumi. Tlumi operates this online store and website, including all related information, content, features, tools, products, and services made available through it, collectively referred to as the “Services.”

Our store is hosted and powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with our Privacy Policy [LINK], Return and Refund Policy [LINK], Shipping Policy [LINK], and any other policies published on our website, govern your access to and use of the Services.

Please read these Terms carefully. They contain important information about your legal rights and responsibilities, including warranty disclaimers and limitations of liability.

By accessing, browsing, purchasing from, or otherwise using the Services, you agree to be bound by these Terms, our Privacy Policy [LINK], and our other applicable policies. If you do not agree, you should not access or use the Services.

Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded or restricted.

Section 1 — Eligibility and Customer Accounts

By using the Services, you represent that you are at least the age of majority in your country, state, province, or jurisdiction of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian.

You may be required to provide certain information when creating an account, placing an order, or using the Services. This information may include your name, email address, billing information, payment information, shipping address, and telephone number.

You agree that all information you provide will be accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account. Please notify us promptly if you believe your account has been accessed or used without authorization.

You may not sell, transfer, assign, or license your customer account to another person.

Section 2 — Products and Product Information

We make reasonable efforts to display and describe our products accurately.

However, product colors and appearance may vary slightly depending on your device, screen settings, lighting conditions, product materials, manufacturing batches, and other reasonable factors.

Measurements, dimensions, weights, and other product information may be approximate unless expressly stated otherwise.

We reserve the right to update product descriptions, images, specifications, prices, or availability when reasonably necessary. We may also discontinue products or limit the quantities available for purchase.

Product availability is not guaranteed until your order has been accepted.

Nothing in this section limits your rights where a product is defective, materially different from its description, or otherwise fails to meet requirements imposed by applicable consumer law.

Section 3 — Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An order is not accepted until we send you an order confirmation indicating acceptance or begin processing or fulfilling the order.

We reserve the right to refuse, limit, or cancel an order for reasonable reasons, including:

  • Product unavailability
  • Incorrect product or pricing information
  • Suspected fraud or unauthorized payment
  • Payment authorization failure
  • Shipping restrictions
  • Violation of these Terms
  • Unusually large or suspicious order quantities

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

Please review your order carefully before submitting it. We cannot guarantee that changes or cancellations can be made after processing or fulfillment has begun.

If we need to contact you about an order, we may use the email address, billing information, shipping information, or telephone number supplied during checkout.

Section 4 — Prices, Taxes, and Payment

Prices, promotions, and discounts may change without prior notice.

The price charged will generally be the price displayed at the time you submit your order, subject to the correction of obvious pricing or technical errors.

Unless expressly stated otherwise, displayed product prices may not include:

  • Shipping charges
  • Handling fees
  • Sales tax, VAT, GST, or similar taxes
  • Customs duties
  • Import taxes
  • Brokerage or clearance fees

The party responsible for applicable customs duties and import charges will be determined by the shipping terms displayed during checkout and applicable law.

You agree to provide accurate and complete billing, payment, and account information.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges.

Payments may be processed by Shopify and third-party payment providers. We do not guarantee that every payment method will be available for every order, customer, or location.

If an obvious pricing error occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order and issue a refund.

Section 5 — Shipping and Delivery

Shipping and delivery estimates are provided for guidance only and are not guaranteed unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Customs inspections or clearance
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Labor disruptions
  • Incorrect or incomplete delivery information
  • Government restrictions
  • Other force majeure events

You are responsible for providing an accurate and complete delivery address.

Where permitted by law, we are not responsible for delays caused solely by carriers, customs authorities, or events outside our reasonable control. We will nevertheless provide reasonable assistance with available tracking or delivery information.

Risk of loss or damage generally passes to you when the order is delivered to you or to a person designated by you, except where applicable law provides otherwise.

Additional shipping terms are described in our Shipping Policy [LINK].

Section 6 — Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy [LINK].

Please contact us before sending an item back. Unauthorized returns may not be accepted.

Your eligibility for a return or refund may depend on:

  • The date the product was received
  • The product’s condition
  • Whether the product has been used or opened
  • The reason for the return
  • Whether the product is excluded from return
  • Applicable consumer protection laws

Nothing in these Terms or our Return and Refund Policy limits any mandatory rights available to you under applicable law.

Section 7 — Intellectual Property

The Services and their contents, including text, designs, graphics, logos, icons, images, videos, audio, product descriptions, software, website layout, and other materials, are owned by or licensed to Tlumi, Shopify, or the applicable rights holder.

These materials may be protected by copyright, trademark, design, patent, and other intellectual property laws.

You may access and use the Services only for lawful, personal, and non-commercial purposes.

Without prior written permission, you may not:

  • Copy or reproduce substantial portions of the Services
  • Modify or create derivative works from our content
  • Sell, license, or commercially exploit our content
  • Remove intellectual property notices
  • Use Tlumi’s branding in a misleading manner
  • Suggest an affiliation, sponsorship, or endorsement that does not exist

Nothing in these Terms transfers ownership of any intellectual property to you.

Section 8 — Third-Party Tools and Services

We may make third-party tools, applications, payment services, integrations, or other features available through the Services.

We do not necessarily control these third-party services. Your use of them may also be governed by the third party’s own terms and privacy policies.

To the extent permitted by law, we are not responsible for problems caused exclusively by third-party services that are outside our reasonable control.

You should review the terms and policies of any third-party service before using it.

Section 9 — Third-Party Links

The Services may contain links to third-party websites or online platforms.

We do not control and are not responsible for the content, availability, security, accuracy, or privacy practices of third-party websites.

Accessing a third-party website is at your own discretion. Before purchasing products, submitting information, or using services on a third-party website, you should review its applicable terms and policies.

Questions or complaints regarding a third-party product or service should generally be directed to the relevant third party.

Section 10 — Relationship With Shopify

Tlumi is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

However, purchases from our store are transactions directly between you and Tlumi.

Shopify is not the seller of products offered by Tlumi and is not responsible for fulfilling your order, providing customer support for Tlumi products, or addressing product-related claims, except to the extent Shopify separately provides a particular service or applicable law requires otherwise.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims arising solely from products sold or transactions entered into directly with Tlumi.

Section 11 — Privacy

Our collection, use, disclosure, and processing of personal information is governed by our Privacy Policy [LINK].

Because the Services are hosted by Shopify, Shopify and relevant service providers may collect and process information necessary to operate, secure, support, and improve the Services.

Information may be processed in countries other than the country where you live, subject to applicable privacy laws and safeguards.

Certain information processed by Shopify may also be governed by Shopify’s Privacy Policy [LINK].

By using the Services, you acknowledge that you have reviewed our Privacy Policy [LINK].

Section 12 — Reviews, Feedback, and User Content

You may be able to submit reviews, photographs, comments, suggestions, ideas, or other content, collectively referred to as “User Content.”

You retain ownership of your User Content. However, by submitting it, you grant Tlumi a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt, publish, display, and use that content for operating, improving, marketing, and promoting the Services and our products.

You represent that:

  • You own the User Content or have permission to submit it
  • The User Content is accurate to the best of your knowledge
  • The User Content does not violate another person’s rights
  • Any compensation or incentive connected to the content has been properly disclosed
  • The User Content is not unlawful, fraudulent, threatening, defamatory, obscene, or malicious

We may remove or decline to publish User Content that violates these Terms or applicable law.

We are not required to keep User Content confidential, pay compensation for it, or respond to it unless we separately agree in writing.

Section 13 — Errors, Inaccuracies, and Omissions

The Services may occasionally contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We may correct errors and update information when reasonably necessary.

If an error materially affects an order you have already placed, we may contact you to confirm the corrected information or cancel the affected portion of the order and provide an applicable refund.

Nothing in this section permits us to remove rights that you have under applicable consumer law.

Section 14 — Prohibited Uses

You may use the Services only for lawful purposes.

You must not use the Services:

  • For illegal, fraudulent, or malicious activity
  • To violate applicable laws or regulations
  • To infringe intellectual property, privacy, or other rights
  • To harass, threaten, abuse, impersonate, or defame another person
  • To submit false, misleading, or fraudulent information
  • To transmit viruses, malware, or harmful code
  • To send spam, phishing messages, or unauthorized solicitations
  • To interfere with the security or proper operation of the Services
  • To obtain unauthorized access to accounts, systems, or data
  • To scrape, copy, or extract substantial website content for unauthorized commercial use
  • To collect personal information about others without a lawful basis
  • To use the Services in a way that may cause material harm to Tlumi, Shopify, our customers, or third parties

We may restrict or suspend access where we reasonably believe these Terms have been violated.

Section 15 — Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate access to all or part of the Services where reasonably necessary, including where:

  • You materially violate these Terms
  • We reasonably suspect fraud or illegal activity
  • Your use creates a security risk
  • Payment obligations remain unpaid
  • We are required to do so by law
  • The Services or relevant features are discontinued

Termination does not affect rights or obligations that arose before termination.

Provisions that are intended by their nature to continue after termination will remain effective, including provisions concerning intellectual property, liability, indemnification, privacy, and dispute resolution.

Section 16 — Disclaimer of Warranties

We make reasonable efforts to provide accurate and reliable Services.

However, except where prohibited by law, the Services may be provided on an “as available” basis, and we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Products are subject to any express warranties provided in their descriptions and any mandatory warranties or guarantees required by applicable law.

Nothing in these Terms excludes or limits warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded or limited.

Section 17 — Limitation of Liability

To the fullest extent permitted by applicable law, Tlumi and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses that were not reasonably foreseeable, including loss of profits, revenue, data, or business opportunity.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability arising from:

  • Fraud or fraudulent misrepresentation
  • Intentional misconduct
  • Gross negligence where it cannot lawfully be excluded
  • Death or personal injury caused by negligence where applicable
  • Breach of mandatory consumer protection obligations
  • Any other liability that cannot legally be excluded

Where liability can lawfully be limited, our liability will be limited to the extent reasonable and permitted by applicable law.

Section 18 — Indemnification

To the extent permitted by applicable law, you agree to indemnify Tlumi against reasonable third-party claims, losses, and expenses arising directly from:

  • Your unlawful use of the Services
  • Your material breach of these Terms
  • Your infringement of another person’s intellectual property or other legal rights
  • User Content submitted by you that violates applicable law or third-party rights

This obligation will not apply to the extent that a claim results from Tlumi’s own negligence, misconduct, or breach of law.

We will provide reasonable notice of an indemnifiable claim and allow reasonable cooperation in its defense.

Section 19 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

Section 20 — Waiver and Entire Agreement

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms and the policies incorporated into them constitute the agreement between you and Tlumi regarding your use of the Services, except where separate written terms apply to a particular product, promotion, or service.

If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

Section 21 — Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, restructuring, sale, transfer of business, or similar transaction, subject to applicable law.

Any assignment will not reduce mandatory rights available to you as a consumer.

Section 22 — Governing Law and Disputes

These Terms will be governed by the laws applicable to Tlumi and the relevant transaction, without depriving you of mandatory consumer protections available under the laws of your country or place of residence.

Any dispute will be handled by a court or other dispute resolution body that has jurisdiction under applicable law.

Before commencing formal proceedings, you are encouraged to contact us so that we can attempt to resolve the matter.

Section 23 — Changes to These Terms

We may update these Terms from time to time to reflect changes to the Services, business practices, legal requirements, or regulatory obligations.

The revised Terms will be posted on this page and the “Last updated” date will be changed.

Where required by law, we will provide additional notice of material changes.

Changes will not apply retroactively where prohibited by applicable law.

Section 24 — Headings

Section headings are included for convenience only and do not affect the interpretation of these Terms.

Section 25 — Contact Information

Questions about these Terms of Service may be sent to:

Store name: Tlumi
Email: rcnkphpdrk@outlook.com