Refund policy

Last updated: July 15, 2026

Thank you for shopping at Tlumi. We want you to be satisfied with your purchase. Please review our return and refund policy below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need to provide your receipt, order confirmation, or other proof of purchase.

To request a return, please contact us at:

Email: rcnkphpdrk@outlook.com

Please include the following information in your return request:

  • Your full name
  • Your order number
  • The item you wish to return
  • The reason for the return
  • Clear photographs or videos, where applicable

If your return request is approved, we will provide you with the applicable return address and detailed return instructions.

Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged during delivery, or different from the item you ordered, please contact us immediately at rcnkphpdrk@outlook.com.

Please provide your order number and clear photographs or videos showing the issue. After reviewing your request, we may offer an appropriate solution, including:

  • A replacement
  • A partial refund
  • A full refund

The appropriate solution will depend on the circumstances of the order and the condition of the product.

Exceptions and Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods, such as food, flowers, or plants
  • Custom-made or personalized products
  • Personal care, beauty, or hygiene products that have been opened or used
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Final-sale or clearance items, except where returns are required by applicable law

Please contact us before submitting a return request if you have questions about whether your item is eligible for return.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a different product is to return the original item. Once the return is approved, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days after receiving it, without providing a reason, subject to applicable legal exceptions.

The returned item must be in the same condition in which it was received, unworn or unused, with all original tags attached and in its original packaging. You must also provide your receipt or proof of purchase.

This section does not limit any mandatory consumer rights available under applicable law.

Refunds

We will notify you after we receive and inspect your returned item and inform you whether your refund has been approved.

If the refund is approved, it will be issued automatically to your original payment method within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at rcnkphpdrk@outlook.com.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, please contact:

Store Name: Tlumi
Customer Support Email: rcnkphpdrk@outlook.com