Shipping Protection

🛡️ Premium Shipping Protection: Peace of Mind Delivery

Unfortunately, package theft and carrier errors are frustrating realities. With over 1.7 million packages lost or stolen daily in the US, we want to ensure your premium marine delicacy reaches your table safely.

We highly recommend adding Shipping Protection at checkout to safeguard your order against loss, damage, or porch pirates.

✅ IF YOU PURCHASE VIP SHIPPING PROTECTION (Highly Recommended)

Experience zero stress and skip the waiting line. If your package is lost, stolen, or arrives damaged, we treat you like a VIP:

• Instant Replacement: We will immediately dispatch a brand-new replacement to you within 24 business hours (M-F).

• Zero Wait Times: You do NOT have to wait weeks for the shipping carrier to complete their lengthy investigation. We ship your fresh order ahead of time out of our own pocket.

• We Handle the Hassle: Our dedicated team will take over and deal directly with the carrier claims behind the scenes. You just sit back and wait for your delivery. (Note: The carrier may occasionally reach out to you to verify simple details).

⚠️ IF YOU DECLINE SHIPPING PROTECTION (Standard Protocol)

If you opt out of our protection plan, your order is subject to standard carrier liabilities and standard e-commerce protocols:

• Lengthy Investigations: We will file a formal claim on your behalf and require a strict 3-business-day in-house review before any action can be taken.

• Pending Resolutions: Any replacement or resolution is entirely dependent on the carrier’s final investigation results, which can take up to several weeks.

• Liability Disclaimer: Once a package is handed over to the carrier, we are not legally responsible for lost, stolen, misdelivered, or weather-damaged packages.

💡 A Quick Tip: If you are declining Shipping Protection and live in an area prone to theft, we strongly advise shipping your package to a secure business address or a carrier locker.